LIVEOps · Customer Service

AI booking automation for logistics orders

Your customer service team shouldn't be a human keyboard between your clients' emails and your TMS. The OneTracker booking agent turns emails, spreadsheets and portal requests into structured, validated bookings — with your team handling only the genuine exceptions.

OneTracker AI · Booking intake queue
1
2
3
PRODUCT VIEW — SANITIZED CAPTURE DROPS IN HERE · TAP THE MARKERS

Every inbound order, its extracted data, and its status — booked, or waiting on one specific answer.

Sound Familiar?

The manual version is costing you every day

Orders arrive as emails, PDFs and spreadsheets in every format a client can invent
Your CS team spends hours re-keying — and every re-key is a chance for an error
Address, SLA and duplicate errors are discovered in dispatch, when they're expensive
Peak days bury the inbox, and urgent bookings wait behind routine ones
What the Agent Does

Your workflow, run end to end — with your team at the gate

Step 1
Watches the intake channels

Monitors shared inboxes, portals and file drops for new orders and booking requests — around the clock.

Step 2
Extracts the order data

Reads each email, PDF and spreadsheet and converts it into structured booking data, whatever the client's format.

Step 3
Validates before it books

Addresses, service levels, dangerous goods flags, duplicates and missing details checked against your rules.

Step 4
Escalates what's incomplete

Missing or ambiguous details go to your team — with a drafted client reply ready to send.

HUMAN IN THE LOOP
Step 5
Creates the booking

Clean, validated bookings created in your TMS with the source document attached for audit.

What Changes

Results you can measure — and we do, against your baseline

Zero re-keying
for standard bookings — your team handles exceptions, not data entry
Minutes
from client email to validated booking, around the clock
Fewer errors
address, SLA and duplicate issues caught at intake, not in dispatch

Figures from internal deployment across live operations. Your free pilot starts with a baseline of your workflow, so the results above are proven — or disproven — on your numbers.

Works With Your Stack

Keep the systems you have

The booking automation agent works alongside what you already run — through screen-assisted workflows, file exchange or API. Replacement is optional, never required.

Shared inboxesClient portalsExcel & CSVYour TMSEDI feedsFreshdesk
Questions Operators Ask

Frequently asked questions

Emails and their attachments, PDFs, spreadsheets, portal submissions and EDI files — including the inconsistent, client-specific formats that make booking intake painful in the first place.

Free Pilot

We'll automate booking automation for you — free, in two weeks

We baseline how the workflow runs today, put the agent on it, and measure the difference together. If the savings aren't real, you walk away.

Also Live
LIVE
Dispatch Automation

Your dispatch plan shouldn't depend on one person's memory and three hours every morning.

See how it works
LIVE
Invoice Automation

Every day between delivery and invoice is your working capital funding someone else's business — and every unchecked rate card line is quiet revenue leakage.

See how it works