Privacy Policy

Information We Collect

• Information about you and your Service account: Name, email address, postal address, phone number, company name, credit card payment information, customer and delivery information (such as scheduling information and delivery destination), and in some cases, your photograph.
• Vehicle information of drivers: Transportation method, vehicle year, make, model, color, and license plate number.
• Driver behavioral information: We collect information about how you drive your vehicle. This includes time, location, bearing, speed, and accuracy.
• Geolocation information: Driver location is collected from their device's native location service, which combines GPS, cell-tower, Wi-Fi, and other sensor data to accurately pinpoint a driver's latitude and longitude while the driver is "on-duty." We do not access, collect, or store location information from a driver's mobile device when they are off-duty or offline.
• Business contact information: We collect personal information from individuals when we attend or host events, conferences, and other business meetings. This information includes business contact information such as name, email address, and phone number.
• Device information: IP address, device type, operating system, manufacturer, model and version number, and unique device identifiers such as your device ID, but not IMEI.
• Browser and usage information: Operating System (OS), Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites. We also collect usage details, such as time, frequency, and use pattern.

Information Received from Other Sources

• Clients of our Services: Clients may provide information about you when they submit content through our Services — for example, your email address when inviting you to the platform, or your contact information when designating you as a driver.
• Client customers: We may receive personal data about you from one of our Client's customers, used only for the purpose of providing our Services.
• Other partners: We receive information from partners to help us find potential customers and enhance our Services — for example, mapping and location data from Google Maps for route optimization.

We Use Collected Information To

• Communicate with you: We may contact you to respond to your inquiries, requests, and/or send important notices either via email, SMS, push notifications, and in-app notifications.
• Provide customer support: We use your personal and Service usage information to resolve support issues that may arise through your use of our Services.
• Deliver and improve our services: We use your information to deliver and analyze how you use our Services, develop new products and services, and improve functionality, quality, and user experience.
• Market our services: We use your information to market our Services. For example, we may send you an email notification about new product features.
• Store data: We store data on servers hosted by 3rd Party Services like Google Cloud and Amazon Web Services ("AWS"). We use appropriate technical, administrative, and physical measures to secure your data during storage.

We Share Information with Third Parties Only As Described Below

• Other users: If you register or access our Services through an Onetracker Client, certain information about you may become accessible to that Client and other individuals with whom the Client shares access.
• Mergers and acquisitions: If your personal information is transferred as part of a merger, acquisition, or sale of assets, we will provide you with notice prior to transferring your personal information to the new entity.
• Legal purposes: We disclose your information when reasonably necessary to comply with applicable law, enforce our Terms of Service, or protect against harm to the rights, property, or safety of Onetracker, our users, or the public.
• External processing and Sub-processors: We provide your information to third parties to help us with our business activities, products, and services. These companies are authorized to use your information only as necessary to provide these services.
• Legal basis: We collect and process your personal data only where we have legal basis for doing so — to fulfill our contractual obligations, to operate our business, or as otherwise in compliance with law.

Push Notifications

Your Choices

• Geolocation: You can restrict our access to your location information by disabling location-sharing on your device, in your application account settings, or in your device settings.
• Marketing emails: You can choose to stop receiving marketing emails by following the unsubscribe instructions included in these emails. If you opt out of marketing emails, we may still send non-promotional emails about your account.
• Push notifications: You can opt-out of receiving push notifications through your device settings. Please note that opting-out may impact how our Services function.
• Mobile application information: You can stop Onetracker from collecting information by uninstalling the mobile app. You can also contact us to deactivate your account.

Rights You Hold

• Request access to certain personal information we maintain about you.
• Request that we update, correct, amend, erase or restrict certain personal information.
• Object to some forms of automated decision-making or profiling.
• File a complaint with a relevant local Data Protection Authority.
• Exercise your right to data portability.

Additional Notes

Account Information

Marketing Information