How M3 Logistics runs a national 3PL on OneTracker — four systems replaced, dispatch automated
Four systems, one spreadsheet layer holding them together
M3 Logistics runs multi-client 3PL operations across five states — each client with its own rate cards, SLAs and reporting expectations. The operation ran on four disconnected systems, bridged by exports, re-keying and experienced people.
Dispatch plans were built manually every morning. Invoicing trailed delivery by days while PODs and rate lines were assembled by hand. Client reporting consumed account managers' time weekly. The business could grow — but only by adding people to every one of those manual seams.
Consolidate, optimize, automate — in that order
The rollout followed the same path OneTracker now offers every operator: prove each stage before starting the next.
Four disconnected systems replaced with OneTracker TMS — orders, dispatch, tracking and invoicing on one data model across all warehouses.
Route AI and the multi-carrier engine took over planning quality: time windows, capacity and driver hours as hard constraints, carrier allocation costed per job.
Dispatch and invoice agents went live with human-in-the-loop review — planners approving proposed plans, finance reviewing flagged lines instead of every invoice.
Underway: proven workflows moving from approve mode toward autonomy, one decision type at a time, on M3's timeline.
Measured in live operations, not in a slide
“OneTracker replaced four systems and unified our dispatch. Automated dispatch planning freed two full-time roles to focus on client relationships.”
Operations Director, M3 Logistics
From approve mode toward autonomous operations
With dispatch and invoice agents proven in approve mode, M3 is progressively expanding autonomy one decision type at a time — the same human-in-the-loop path every OneTracker customer controls for themselves.